Privacy Policy

Last updated: [DATE]

Politique de confidentialité disponible en français ci-dessous / French version available below

1. Introduction

Wulu Life Inc. ("Wulu," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit [wululife.com] (the "Site") or make a purchase from us.

By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you give us directly:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely by our payment processor — see Section 4)
  • Order history and purchase details
  • Information you provide when contacting customer service, subscribing to our newsletter, or entering a promotion

Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent on the Site, referring URLs
  • Cookies and similar tracking technologies (see Section 6)

Information from third parties:

  • Information from our e-commerce platform (Shopify), payment processors, and marketing/analytics partners

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customs where applicable
  • Communicate with you about your order, account, or customer service inquiries
  • Send marketing communications, where you have opted in (you may unsubscribe at any time)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal and regulatory obligations, including those related to our Natural Health Product (NHP) licensing in Canada

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who perform services on our behalf, such as:

    Shopify (our e-commerce platform and hosting provider)
    Payment processors (e.g., Shopify Payments)
    Shipping and fulfillment carriers
    Email marketing platforms
    Analytics providers (e.g., Google Analytics, Meta Pixel)


  • Legal and regulatory authorities, where required by law (e.g., Health Canada, customs authorities)
  • Business transfers, if Wulu is involved in a merger, acquisition, or sale of assets

5. International Shipping and Data Transfers

If you are located outside of Canada, your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate. By using the Site, you consent to this transfer.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart and preferences saved
  • Understand how visitors use the Site
  • Deliver relevant advertising

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Site.

[List specific cookie/tracking tools in use, e.g., Google Analytics, Meta Pixel, TikTok Pixel, Klaviyo, etc.]

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements (including NHP recordkeeping obligations).

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at [PRIVACY EMAIL].

[If selling to EU/UK/California residents, this section needs expansion — GDPR and CCPA/CPRA have specific disclosure and rights requirements. Flag to legal counsel if applicable.]

9. Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Security

We use commercially reasonable safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Wulu Life Inc.
[Business address]
[Email]

Politique de confidentialité (French translation — to be finalized/reviewed by a certified translator)

Dernière mise à jour : [DATE]

1. Introduction

Wulu Life Inc. (« Wulu », « nous », « notre ») respecte votre vie privée et s'engage à protéger les renseignements personnels que vous nous transmettez. La présente politique explique comment nous recueillons, utilisons, divulguons et protégeons vos renseignements lorsque vous visitez [wululife.com] (le « Site ») ou effectuez un achat auprès de nous.

[Full French translation to mirror the English sections above — recommend using a professional/certified translator given the legal nature of this document, rather than a direct machine translation, especially for a Quebec-facing audience where French-language requirements may apply under Quebec's Charter of the French Language / Bill 96.]

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