Last updated: [DATE]

Conditions générales disponibles en français ci-dessous / French version available below

1. Agreement to Terms

These Terms & Conditions ("Terms") govern your access to and use of [wululife.com] (the "Site") and any purchase you make from Wulu Life Inc. ("Wulu," "we," "us," or "our"). By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. Eligibility

You must be at least 18 years old, or the age of majority in your province/territory or country of residence, to make a purchase on this Site.

3. Products

• We make every effort to display our products, including colours, textures, and descriptions, as accurately as possible. We do not guarantee that your device's display will accurately reflect the actual product.
• Wulu's Thermal Healing Patch is licensed as a Natural Health Product in Canada (NPN provided on packaging). Product claims are limited to those approved under this license.
• Our cosmetic products (e.g., Releaf Face Oil, Gua Sha tool) are formulated for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any medical condition.
• Not all products are suitable for all individuals — please review product pages, ingredient lists, and cautions carefully before use, including guidance around pregnancy and specific health conditions (e.g., diabetes, allergies) where noted.
• This Site is not a substitute for professional medical advice. Always consult a qualified healthcare professional for specific health concerns.

4. Orders and Payment

• All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.
• Prices are listed in [CAD/USD] and are subject to change without notice.
• Payment is processed securely through Shopify Payments and/or our designated third-party payment processors. We do not store your full payment card details.

5. Shipping and Customs

• Shipping timelines and costs are provided at checkout and may vary based on destination.
• For international orders, you are responsible for any customs duties, taxes, or tariffs imposed by your country. Wulu is not responsible for delays caused by customs processing.
• Risk of loss and title for products pass to you upon our delivery to the shipping carrier.

6. Returns and Refunds

[Insert your finalized return policy — e.g., return window, condition requirements, whether opened/used cosmetic or single-use items like the Thermal Healing Patch are excluded for hygiene reasons, refund method and timeline.]

7. Intellectual Property

All content on the Site — including text, graphics, logos, product formulations, photography, and the Wulu name and branding — is the property of Wulu Life Inc. or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or use this content without our written permission.

8. User Conduct

When using the Site, you agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to the Site or its systems
• Post or transmit harmful code, spam, or misleading content
• Infringe on the intellectual property or privacy rights of others

9. Limitation of Liability

To the fullest extent permitted by law, Wulu Life Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products, including but not limited to allergic reactions, skin irritation, or misuse of products contrary to labeled directions and cautions.

Nothing in these Terms limits liability that cannot be excluded under applicable Canadian consumer protection law.

10. Disclaimer of Warranties

The Site and products are provided "as is" without warranties of any kind, either express or implied, except as required by applicable law. We do not warrant that the Site will be uninterrupted, error-free, or secure.

11. Indemnification

You agree to indemnify and hold Wulu Life Inc., its officers, employees, and affiliates harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Site or products.

12. Governing Law

These Terms are governed by the laws of [Province, e.g., British Columbia] and the federal laws of Canada applicable therein, without regard to conflict of law principles.

13. Changes to These Terms

We may revise these Terms at any time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes constitutes acceptance of the revised Terms.

14. Contact Us

Wulu Life Inc.
[Business address]
[Email]

Conditions générales (French translation — to be finalized/reviewed by a certified translator)

Dernière mise à jour : [DATE]

1. Acceptation des conditions

Les présentes conditions générales (« Conditions ») régissent votre accès et votre utilisation de [wululife.com] (le « Site ») ainsi que tout achat effectué auprès de Wulu Life Inc. En accédant au Site ou en passant une commande, vous acceptez d'être lié par les présentes Conditions.

[Full French translation to mirror the English sections above — recommend a professional/certified translator, particularly given Quebec's French-language commercial requirements (Bill 96) if selling to Quebec residents.]