Shipping policy

Last Updated: September 14, 2026

Shipping Destinations

At this time, Wulu Life ships exclusively within Canada. We do not currently offer international or U.S. shipping. If you attempt to place an order with a non-Canadian shipping address, your order may be automatically cancelled and refunded.

Processing Time

Orders are typically processed within 1-3 business days of purchase, excluding weekends and statutory holidays. During sale periods or high-volume launches, processing may take longer — we'll note any delays on the Site or in your order confirmation.

Shipping Methods and Delivery Times

Shipping rates and carriers are calculated automatically at checkout based on your order's size, weight, and destination. Wulu Life partners with multiple Canadian couriers to ensure reliable delivery, and the carrier assigned to your order may vary depending on these factors. Estimated delivery times are generally within 7 business days for standard shipping, with expedited options available at checkout where offered. Delivery times are estimates provided by the carrier and are not guaranteed. Remote areas, including parts of northern Canada, may experience longer transit times.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight/size. Orders over $75 CAD ship free.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and carrier details specific to your shipment. Please allow [24–48 hours] for tracking information to update after receiving your shipping confirmation.

Address Accuracy

Please double-check your shipping address at checkout. Wulu Life is not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at info[at]wululife.com — we'll do our best to update it before the order ships, but cannot guarantee changes once an order has been processed.

Lost, Delayed, or Damaged Shipments

Wulu Life is not liable for delays caused by the shipping carrier, customs, weather, or other circumstances beyond our control. If your order arrives damaged or you believe it has been lost in transit, please contact us at info[at]wululife.com within 7-14 days of the expected delivery date so we can investigate with the carrier and arrange a resolution.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at info[at]wululife.com. We can only accommodate changes before the order has been processed for shipment.

Contact Us

Questions about your shipment? Reach out to us at info[at]wululife.com and we'll be happy to help.